News Article

When do issues happen in your home? If they are courteous we’re sure they will break within normal working hours! Of course, you can’t plan when things happen, your washing machine may show a fault just as you return from your holidays with a mountain of laundry, your heating breaks on the coldest day of the year – sound familiar?

Is there a solution?

When we introduced property management we wanted to ensure that we met the needs of our clients, always. Unlike the other agents within the area, our dedicated property management department is open 365 days a year, 7 days a week. We believe we are the only other agency to do this are based in Sussex, making it a unique offering in Brighton.

Should something break late at night our team are on hand to take your tenants call and book in the repair. Should the repair be urgent, we don’t want your tenant to wait, this only causes stress and upset. Therefore we’re committed to ensuring that emergency repairs are dealt with within 30 minutes. This doesn’t mean that non-urgent repairs are left to wait for days, as any non-urgent repairs reported to us are handled within 24 hours. This also helps prevent an escalation in the repair and allows your tenant to get back to normal as quickly as possible.

But how can we achieve this?

It would be hard to achieve these response rates with independent tradesman as they have a multitude of clients and your tenants repairs will need to fit into their schedule. This is why we have our own team of engineers for gas, plumbing, and appliance repair as well as electricians. With our own Brighton Homes team, we can manage the workmen’s schedules, trust their quality of work as they are employed by us but we know they also have your property’s best interest at heart.

This must all come at a cost, so is it really beneficial to landlords?
Absolutely, and here’s why:

1. Should you need an urgent repair, an independent tradesman would add on an expensive call out charge, with our own team our rates are set no matter what time of day or night you need the repair.

2. Ensuring that repairs are dealt with quickly, efficiently and professionally protects a landlord’s property. For example, should a small leak be left for a period of time this can start to cause further damage and if this is not repaired appropriately more damage could ensue.

3. “Treat others as you would want to be treated.” This is so true when it comes to property management and we know that our dedicated service results in happy tenants. Happy tenants stay longer in a property and therefore decrease void periods and they are happy to pay a higher rental to receive such a dedicated service.

Brighton Homes Protects
Protecting your investment, your property, and your tenants, is utmost priority, is you’re letting agency offering you this kind of service? If not isn’t it time you found a letting agent in Brighton that dose.  Special full managing deals available - Call 01273 672 333